The Unique Swazi Lifetime Warranty
The lifetime of the product does not mean your lifetime. Let's not be a dick about this. Your Tahr XP jacket just might not survive to the seasoned aged of 75.
We reserve the right to repair or replace a garment or decline a claim at our discretion.
Fleece Garment Repairs:
Aegis® Garment Repairs:
If you perforate or rip your Aegis® garment, please contact your retailer or Swazi for a repair quotation. There is a small charge for all Aegis® repairs - this will be discussed with you once your garment has been assessed.
Our repairs are charged at $80 per hour. We will advise how long it will take and get your approval first before proceeding.
Reproofing Waterproof Garments:
Southern Hemisphere Customers
When returning gear to our workshop, please write the following on the outside of the package: 'Clothing returned to manufacturer for credit/repair/exchange' It helps our friends at customs categorise it and means we get the gear quicker.
Northern Hemisphere Customers
In the first instance you can make an enquiry here regarding any repairs required for your garment to https://www.scottishmountaingear.com/contact-form
To book your repair, please complete the form located here https://www.scottishmountaingear.com/booking-form/standard
Scottish Mountain Gear will liase with Swazi if this is an issue under warranty. Appropriate action will be taken in consultation with our customer as to a whether we replace, repair or refund.
Your garment will need to be washed and dried before being returned. Any unwashed garment will incur a charge.