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Frequently Asked Questions

Will I get my order in time for Christmas?

While our couriers are pretty amazing it's best to order now to make sure you don't miss out, our cut-off dates for receiving your order before Christmas are below.

New Zealand – Monday 18 December
Australia – Monday 11 December
Rest of World – Friday 8 December

Please note these are only a guideline, not a guarantee.

How do I order Swazi gear?

Ordering online is best. Click on the product menu to view our product section pages, add items to a shopping cart and then proceed to the secure payment section of the site. No brainer.

Where do you make your clothes?

We've partnered with a few excellent manufacturers around the world, including factories in Thailand and Vietnam.

All of our suppliers need to comply with the Ethical Training Initiative Base Code which ensures standards such as no child labour, living wages are paid, reasonable working hours and more.

You can find more information on that code here:

How do I know what size I need?

Every individual product page has a link to our size chart.

Can I change or cancel my order?

We process orders very quickly, which means in most cases, we can't make changes after an order has been placed. We definitely cannot make changes after we have sent a shipping confirmation email with a tracking link.

In saying that, if you have already placed an order and would like to cancel or change it, please email us or call 64 6 368 4822 within 2 hours of placing your order. We will do the best we can.

When will my order ship?

Do you offer a different shipping option?

Short answer - No. We offer one rate for shipping which allows for an amazingly fast service in order to get your gear to you asap.

Will I have to pay customs on an international order

International customers are solely responsible for payment of all duties, import taxes and customs fees.

These fees are not included in the cost of shipping and we are unable to provide estimates of what this will cost as it will depend entirely on the garment and what charges your own government imposes.

Please check with your local customs agent for more details.

Do you have Swazi retail stores?

We do have a Swazi shop right next door to Swazi HQ here in Levin, New Zealand.

We only sell our products through the very best retailers - we're very selective about who we have representing our gear! Find out where your nearest store is by clicking on the Swazi Stockists section or click here for the quick link.

How do I clean my Aegis® jacket?

It is very important to wash your Aegis® outerwear regularly to maintain it's performance.

Before laundering, always consult your garment's care label to be completely sure.

Machine wash separately on warm (40°C) using liquid washing detergent, double rinse and spin. We recommend liquid washing detergent as they are less likely to leave a residue that will affect the Durable Water Repellent (DWR) finish.

Don't use bleach or fabric softener. Pre-wash stain removers can be used to treat stains on your garment. Treat stains as quickly as possible for best results. Ensure your garment is rinsed well after washing. Re-treat with DWR finish when required.

Tumble Dry on a warm setting (55°C) until dry. Heat from the tumble dryer helps to enhance the Durable Water Repellency on the surface of the outer fabric - as it is heat activated. Tumble drying is recommended, however, ironing on the lowest steam setting will achieve a similar result.

Dry cleaning is recommended for well used, dirty, sweaty and stained garments. Occasional dry cleaning won't harm the Aegis® membrane and thoroughly cleans your garment. Ask your dry cleaner to use clear solvent and to apply a fluoropolymer based water repellency treatment to the outer fabric.

What is the Swazi Warranty?

All Swazi garments are unconditionally warranted against faulty fabric and workmanship. We reserve the right to repair or replace at our discretion. We have a specific page for more details on our warranty and repairs and returns policies here.

How do I send my gear back for repair?

Sadly, even astoundingly amazing Swazi garments occasionally require repairs. As a New Zealand based manufacturer we are one of only a few retailers who offer a repair service on our garments. Please visit our warranty and repairs page.

Why am I getting wet?

The first question is are you feeling wet or just cold? If you are just cold it usually means that the outer fabric is wetting-out and is absorbing water. Often just washing and drying the jacket will solve this problem.

If you are getting wet inside the jacket there can be two reasons why - the most common is that the pores in the Aegis® membrane are blocked preventing perspiration from escaping from the garment. The vapours collect and condense then soak into your layer under your jacket causing you to feel wet. Often a good wash and dry to clean the outer fabric and the membrane will solve this problem.

Less commonly there may be minuscule holes in the membrane. Swazi AEGIS® fabrics are very waterproof and incredibly durable, however, like ALL fabrics they are not indestructible or bulletproof. They can be punctured by sharp objects like barbed wire or spiky vegetation and when the fabric is punctured it will leak. Mostly these tiny puncture holes are not visible to the human eye, but can be detected in our water testing lab. Our advice is be extremely careful of sharp objects - the general rule is if it can pierce the skin on the palm of your hand then it can also pierce the membrane in your garment.

If you are getting wet inside your jacket and a thorough wash has not improved the issue then send it in to us for testing. Our Customer Services team will let you know lickety-split what the issue may be.

What does waterproof mean?

Waterproof means exactly that - waterproof. A product is either waterproof or it isn't.

You can't make a product that is 'more waterproof'. You can however make a product that is 'more water resistant'. Water resistance is not water-proofness. Water resistance means that the product will resist water up to a point, then will begin to compromise.

Waterproof means that the product is waterproof - no water, no compromise. Swazi products are waterproof.

My gear has lost some of it's water repellency - what can I do?

The simplest way to restore DWR (Durable Water Repellency) is to tumble dry or iron your garment. DWR is the ability of water to bead up and roll off the outer fabric instead of being absorbed. It's an ultra thin treatment that changes the surface tension of the garment and can be easily restored by applying heat. Over time the DWR will require replacing due to flex, abrasion and dramatic temperature changes. Use a fluoropolymer based water repellent spray-on treatment available at outdoor shops. We recommend Grangers XT spray.

How can I pay?

You can pay via credit card on our website, we also offer Laybuy and Afterpay.

A gst invoice will be included in your parcel.