- Camping
- Hiking
- Farming
- General Outdoors
Truly delightful, in every way possible
I can hands down say that working with Swazi to get a Nahanni, Tahr Ultralite into the USA was a masterclass in customer service and support. I originally ordered the wrong size and decided to exchange the gear (which required shipping it back to NZ, but I figured that such nice and amazing gear is worth spending the extra effort to get with the perfect fit -- my fault for not checking the sizing guidelines closely enough). When the exchanged goods made it back into the US and inevitably the rigamarole of customs began, Swazi had the most excellent customer service imaginable. I looked forward to the opportunity to use my international phone minutes to talk to Ashleigh, whose service and professionalism was subliminal. At some point, with my beautiful jackets floundering in the sea of customs (I imagine it to be something like the Indiana Jones warehouse at the end of the Lost Ark), Swazi so kindly paid the (incorrectly applied and horrendously expensive) customs out of their own pocket. Whenever I wear these garments, and they truly work perfectly in settings from walking to the library for studying or mountaineering in Icefields in Patagonia, I rant and rave (wax and wane) to everyone about how epic they are, and more so how epic the people are who have designed, made, sold, and helped ship them. 11/10 all around.
| Quality |
Rated 5 out of 5
|
|---|---|
| Design |
Rated 5 out of 5
|
| Sizing |
Rated 1 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
|
































